2027 Intern Change Management/Process Improvement

GENERAL DESCRIPTION OF POSITION

This position will support high-impact Change Management and Process Improvement work during a period of significant organizational transformation. You will contribute to multiple concurrent projects.  

This is a hands-on opportunity to gain real-world experience in organizational change while helping employees successfully adopt improvements to our SAP systems and processes. You will work directly with the Manager of Organizational Change and the existing Change Management and Process Improvement team. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support communications, surveys, stakeholder engagement, and adoption tracking across active projects
• Contribute to live presentations, live engagement sessions, and company SharePoint hub
• Help measure change readiness and gather employee feedback
• Draft emails, newsletters, intranet posts, FAQs, and quick-reference guides
• Assist with planning and materials for employee town halls and engagement events
• Track communication effectiveness and prepare summary reports
• Design, distribute, and analyze change readiness and pulse surveys
• Build heat maps and dashboards to identify pockets of resistance or high adoption
• Theme qualitative feedback and support stakeholder impact assessments
• Maintain awareness of and compliance with applicable laws and regulations from various regulatory entities, internal policies, procedures, and directives. Ensure ongoing monitoring and timely incorporation of any changes to maintain adherence to compliance standards.
• Due to our obligation to provide continuous, reliable electric service to our customers, the ability to maintain regular and punctual attendance and the ability to work outside your regularly scheduled office hours when necessary is an essential function of the job.

MINIMUM QUALIFICATIONS

Currently pursuing a bachelor’s degree in Communications, Marketing, Business, Human Resources, Organizational Psychology, Analytics, Statistics, or a related field

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Rising Junior or Senior preferred

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level is usually moderate.  

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear. 

ADDITIONAL INFORMATION

• Strong interest in change management, employee engagement, and/or process improvement. 
• Excellent written and verbal communication skills (Communications track) or strong analytical/data skills (Analytics track). 
• Proficiency in Microsoft Office (Word, PowerPoint, Excel) and SharePoint. 
• Experience with survey tools (Microsoft Forms) or basic data visualization is a plus. 
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong interpersonal skills. 
• The ability to maintain regular and punctual attendance and to work additional hours outside regular office hours is an essential function of this position. 
• Performs any other related duties required or assigned.