Network Operations Anlyst

GENERAL DESCRIPTION OF POSITION

Arkansas Electric Cooperatives Corporation (AECC) is looking for Network Operations Center Analyst to operate and maintain AECC's extensive and advanced IP network. AECC's network interconnects and provides communication capabilities to its Co-Op Membership and assets across the state of Arkansas.Provide technical guidance to field teams to resolve outages, network issues and identify root causes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Take part in NOC the shift schedule for daily/nightly tier 1 operations coverage and support of AECC's operational network.
• Provide professional and exceptional customer service to AECC's members, customers, vendors, and business partners whether in person, on-phone, or electronically.
• Answer the AECC NOC hotline and comprehend information given verbally to make informative decisions.
• Monitor the AECC NOC email inbox and respond to requests and important information.
• Perform and complete daily/nightly NOC duties and standard operating procedures such as shift change documentation, system log reviews, proactive system/equipment checks, etc.
• Proactively interface with AECC NOC monitoring tools for active or potential problems to maintain the reliability, performance, and business continuity of AECC’s critical applications/systems such as network infrastructure and physical/virtual servers
• Perform incident management and documentation such as initial troubleshooting and recording incidents via ticketing systems, written/verbal communications updates to affected users/stakeholders, escalations, etc.
• Provide tier 1 standard operating procedures that diagnose and troubleshoot network infrastructure/systems
• Support system/equipment life cycle such as software/security updates, commissioning and decommissioning processes, etc.
• Perform and take part in systems testing and documentation tasks such as network failover, business continuity testing, etc.
• Analyze metrics and report performance trends to provide a proactive approach in predicting future issues or outages
• Perform any other duties assigned
• Due to our obligation to provide continuous, reliable electric service to our customers, the ability to maintain regular and punctual attendance and the ability to work outside your regularly scheduled office hours when necessary is an essential function of the job.
• The NERC Critical Infrastructure Protection (CIP) standards make up the cybersecurity requirements for electric utilities and focus on safeguarding critical assets from both cyber and physical threats.  NERC CIP responsibilities include understanding and ensuring adherence to those regulations applicable to AECC assets that help maintain the reliability and resiliency of the Bulk Electric System (BES) by working collaboratively with subject matter experts across the organization to continually improve our CIP programs and processes for efficiency and effectiveness.

MINIMUM QUALIFICATIONS

Associates degree plus 2 years related experience, or equivalent combination of education and experience.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Driver's license

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

CompTIA Net+ Or the ability to obtain this certification within a year.

ENVIRONMENTAL CONDITIONS

PHYSICAL ACTIVITIES